Voluntary Recall Safety Information

Dear Concerned Parent,

Nothing is more important to us than ensuring that children's products are safe. We take our product safety responsibilities very seriously, and the measure of our success is the trust parents are able to place in our products, knowing that we're taking the right steps to protect children.

To help make sure that the new products you buy are as safe as we can make them, we have established significant additional safeguards. Since July 2007, we have established our Multi-Check Safety System to help assure you that our new products are safe. Please click here to learn more about our Multi-Check Safety System.

Going forward, the truest measure of our success is and always will be the trust parents place in our products. We are working very hard to preserve and strengthen that trust. And, we hope that you and other parents recognize that our products have been subjected to intense internal scrutiny and testing and are the safer for it.

Sincerely,

There are no current recalls
Click Here for Details on Past Recalls
Check the Status of your Replacement Order
If you have participated in our recent recall of certain Thomas & Friends wooden train toys, click here to check the status of your replacement order. Please note that you will need the order/reference number that you received via email or postcard.
Answers to Frequently Asked Questions
Frequently Asked Questions from parents that we have answered.